Grand River Sports & Trophies

Any package "Refused" or "Non Deliverable" due to a bad address provided by you is subject to a 20% restocking fee & the shipping charges.  If you want the package re-delivered to you, you will be responsible for the shipping and handling.  Be sure to double check your shipping address.

ALL returns must FIRST be authorized by the personnel at Grand River Sports BEFORE RETURNING.  Call us at 1-877-908-4488 or 905-765-4488 for a Return Goods Authorization (RGA) which MUST be written on the outside of the box when returning, not on the part or the packaging. Returns are subject to a 20% retocking fee.
Errors on orders must be reported to Grand River Sports within 7 days of receiving the order.


Grand River Sports reserves the right to refuse credit on a return upon inspection of the parts.

 

ITEMS UNACCEPTABLE FOR RETURN

  • Items not in Re-saleable Condition
  • Used items


ANY ITEMS SHIPPED BACK WITHOUT AN AUTHORIZATION NUMBER WILL BE RETURNED TO YOU AT YOUR EXPENSE.

No returns after 30 days will be accepted. 



We are not responsible for unseen delays for "special order" items or production delays as they are beyond our control.  We will, however, notify you if an item is on "backorder" as soon as we become aware of it, and give you the opportunity to cancel your order.

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    • If we have made an error in parts shipped, we will assume only the responsibility of purchase price and shipping both ways.  Items are to be returned in new condition and shipped in the manner we specify.  You will not be charged a restocking fee.
    • All returns are subject to a 20% restocking fee.
    • "Special Order" items are not returnable.  We will inform you if the item you are ordering is not returnable.
    • If we have sent you an item that is wrong, and you provided the item number, you are responsible for all return freight, re-ship freight and any incurred expenses.
    • If your items arrive damaged, please contact us and we will arrange for replacements.
    • This statement may not include all information applicable to all circumstances.  If you have any questions not covered in this statement, please contact us.